Why Content Experience is Crucial to your Online Marketing

One of the cornerstones of any effective online marketing strategy is content experience, and there is a good reason for this. Your website is your customer service representative and the face of your company in an online landscape, and its usability has a direct impact on customer satisfaction and conversion.

What Elon Musk’s Twitter takeover means for advertisers

Elon Musk jokes about a lot of things, but the Tesla and SpaceX founder certainly seems serious about shaking up Twitter. Following weeks of dramatic developments that included the rare adoption of a “poison pill” defense by shareholders, and of course, plenty of tweeting, the executive on Monday reached an agreement to buy the social media app for roughly $44 billion.

10 Things Restaurant Owners Can do RIGHT NOW to Survive Coronavirus Storm

It has officially hit the fan and restaurant owners are rightfully panicking. The general public has an unfair perception of restaurant owners: they think you’re printing cash. The reality is, with the increase in credit card usage, the increase in 3rd party online ordering and delivery platforms, restaurant owners are dealing with rapidly shrinking margins. Now factor in an unknown variable such as the Coronavirus, and, sadly, many of our favorite restaurants are not going to survive. Here are 10 Things Restaurant Owners Can do to Survive this Virus Storm:
1. Shut Your Doors: even if it hasn’t been mandated by your local or regional government, shut your doors anyway. It’s going to be hard enough to survive, the last thing you want is anybody attributing catching the virus from your establishment. That would close you for good.
2. Serve Bulk Only: Families aren’t worrying about their next meal, they’re worrying about their meals for the next 3-5 days, and probably longer. The desire for fancy entrees and quinoa specials are over. What they do want is good meals and in bulk; think army rations with your special touch. Get completely away from small orders. Ditch the 10 wing orders; you’re selling trays of 30 or more. People will order it because they want wings for today, tomorrow, and the next day out.
3. Serve Delivery Onlyhere’s why you don’t want people coming to your door for food, despite the temptation– you can’t control who’s coming to your door. Put a system in place where your deliver-only option is as safe as possible. You need to focus on cranking orders out.
4. Hammer Social Media: focus on overloading your social media with images and videos of your kitchen. Show the steps you are taking to keep it clean.  Put your staff in hairnets, gowns, gloves, and if you can find them- masks. As the old saying goes, a picture is worth a thousand words…well guess what, images of aggressively sanitized kitchens are worth a million.
5. Your Delivery Driversif possible, put them in gowns as well. Have them place the delivered food on the doorsteps of homes and then call the customer before leaving, making sure the meal is retrieved.
6. Don’t Just “Write” PostsCustomers are getting hammered with written posts & emails from every business on the planet that has their email. They are rightfully tuning out. Again, hammer social media with images…but take it one step farther: speak to your guests. Video you and your staff in the kitchen, talk to your guests.  Put the face and the emotions of the small business owner front and center.
7. Offer Something, ANYTHING, for Freeit doesn’t have to be a meal, it could be easy recipes that family’s can make together. Share cooking tips & tricks. If possible, offer fresh baked bread with orders (for example).
8. Go BIG on Gift Card Offersoffer half the value of the order in gift cards to be used in 6 months time. For example, somebody orders $50 in food, give them a $25 dollar gift card to be used no earlier than 6 months from date of their order.
9. Incentive Social Media Sharing: tell your customers, “anybody that shares an image of their family enjoying one of our bulk meals gets 10% off their next order.” You need as much visibility of your products in the hands of consumers as possible.
10. Lastly, SURVIVE TOGETHERYour customers do not want to see their favorite establishments go out of business and they do want to support you…here’s the problem– they want to support all of you.  Make it easy on them, talk to the restaurant owner to your left and to your right, put together a bundled order of all your products for a special price and hammer your community.  ‘Wings from Joe’s, Burgers from Bob’s, & Soup from Cindy’s…all for the one-time price of X.’  Put a restaurant community bundle order together. Your peers are no longer your competition, everybody is now in the same boat and you all better start rowing.



Article written by Keith Christy | Keith.christy@fiserv.com
Keith is a life long restaurant consultant and active sales representative for Clover Point of Sale Systems and First Data Credit Card Processing. Keith’s background is in insurance, casino food & beverage management and restaurant consultation.

8 Philadelphia Social Sites to Follow for Upcoming Events, News and Inside Info

Philly is a city you can spend your entire life in and never run out of things to do, but finding those things to do can present its own challenge. To make the challenge a little easier, we’ve compiled a list of the top social media movers in Philly. These accounts and websites were chosen because they’re always up to date, on top of things, and in the know – in other words, exactly where you want to be. To make it onto this list yourself you’re going to need to up your instagram followers so that you have a bigger platform and influencing potential, and be able to offer fresh ideas on what to do and see in the city. If you try to build up this following through plenty of content but don’t seem to be getting anywhere, it’s always worth trying one of these instagram bots from this list (https://increditools.com/best-instagram-bots/) by Increditools.

Uwishunu

Uwishunu is a breath of fresh air in the “what to do that I haven’t already done” world and the perfect digital destination for tourists and locals alike. Not only do they stay on top of the latest events, they provide cut-to-the-chase information without superfluous details. Whether you’re looking for the most popular eateries or a comprehensive list of free activities in Philadelphia, Uwishunu has you covered.

Philly Foodies

Philly Foodies is an Instagram account that could add a few thousand calories to your life, and that’s a beautiful thing. Their Instagram features gorgeous food photography and the kind of variety you’d normally have to visit a buffet to see (if that buffet was high class and fried, gooey goodness). Following their Instagram will land you instant eye candy and local restaurant recommendations all at once.

Philly Mag

For the latest city news, deals, and Philadelphia-exclusive lifestyle updates, be sure to check out the ubiquitous Philly Mag. This local magazine does more than cover the latest events – they also host a few of them, ranging from foodie-centric happenings to wine festivals to architectural showcases.

Small Talk Media

What’s better than an Instagram account with mouthwatering food photography? One that has surprise appearances from an adorable dog. Small Talk Media brings viewers positively scrumptious photos of Philly’s best-though not always best known-food. On top of offering amazing food, they also keep their followers up to date on the latest events hosted by their diverse cadre of clients. Glue yourself to this Instagram account to have delicious photography and events beamed directly to your feed.

Philly Chit Chat

If you want to follow the latest Philly happenings, Philly Chit Chat is the site to watch. Owner, writer, photographer, and all-around Renaissance man, Hugh E Dillion keeps his followers abreast of all the latest events and scenes in Philadelphia. Whether you go for the fashion, the events, or the photography, one thing is for sure: you’ll never want for Philly news in Dillon’s company.

Philly Voice

Like the city itself, Philly Voice offers viewers a little bit of everything: national news, Philly news, events, wellness information, sports, and so much more. For keeping up to date with the coolest events, niche or mainstream, be sure to follow this social media mover and prepare to stay busy.

Michael Klein

The voice of the people, Michael Klein has been covering the Philadelphia restaurant scene for over a decade. As a writer for Philly.com, (the single largest publication in Philadelphia) he always has the inside scoop on what’s coming next, who’s closing and what restaurant family is having internal beef. Follow on Instagram @phillyinsider

Phil My Tummy

While they do have a great blog, you want to make sure you’re following @phillymytummy on Instagram for some of the best food photos in Philly. They never miss a new restaurant and have probably been too every restaurant in Philly at least once.. including food trucks.

New Jersey Shore 2017 Market Statistics

Make more than a few sand dollars this summer at the Jersey Shore

There’s an immense amount of traffic online that’s been relatively untapped by Jersey Shore business owners. We’re finding that most shore businesses are still using traditional forms of advertising. There are millions of people googling thousands of keywords and nobody is getting in front of them. See our market research in the infographics below. Let Small Talk Media get you back in front of hungry jersey shore goers and increase your bottom line this summer. Contact Us today!

New Jersey Shore Digital MarketingNew Jersey Shore Digital Marketing

The Next Big Thing in Food

The Next Hot Trends in Food

You may not have heard of moringa or regenerative grazing yet. But there’s a good chance you will before long.

Trend-spotting in food: What experts say may become the next açaí berry or coconut water.
Not too far in the future, when you reach for a healthy drink, it might be full of water from a cactus.
Your main course at dinner might be a pear-like fruit from Southeast Asia that does a remarkable job of imitating meat. The next candy bar your children bite into might be infused with mushrooms that help cut down on the sugar needed to sweeten the treat. And their breakfast cereal might be colored with algae instead of chemicals. If you’d like to keep up to date with everything food related, have a look at different food news sources.
Why the wave of exotic delights? Nutrition science-and customers’ rapidly changing tastes-are forcing the food business to search ever farther afield for new edibles. Of course, us consumers still simply prefer all of the foods that taste the best, which is why so many people dine out at a Latin American Grill whenever they can.
Everybody knows standards change-fat was bad, for instance, until the big no-nos became carbs and gluten-and each time they do, a rash of new products appear that claim to be packed with good stuff and free of things that cause harm.
But now it’s no longer enough to claim a product is simply free of something that’s frowned upon. Consumers want to know that the bad ingredient hasn’t been replaced with something equally bad or worse. And they want to know the story behind their food-how it was grown or raised, and whether its production and distribution was kind to the environment. The less processed and simpler the ingredients, the better. That has left food and restaurant companies rushing to clean up their labels with ingredients derived from natural sources consumers can understand and pronounce.
For a trend to go mainstream, it has to provide health benefits, be easily comprehensible, make economic sense for the manufacturer, and of course taste good, says David Garfield, food-industry consultant at AlixPartners. It’s even better if the product tells a story and has third-party verification, such as a certified-organic label.
Of course, not all foods that are popular on the fringe go mainstream. Cricket bars, for instance, haven’t taken off in the U.S., even though eating insects is common in 80% of the world and they are high in protein. “It will be hard to overcome the yuck factor in the U.S.,” Mr. Garfield says.
But crickets aside, food experts have identified the super-healthy foods-and concepts-that are hitting supermarket shelves, and have the potential to become the next açaí berry or coconut water. Here’s a closer look at them.
moringa-trees
Moringa trees grow in tropical and temperate climates and produce nutrient-rich leaves year-round. PHOTO: ISTOCKPHOTO/GETTY IMAGES

The next superfood: moringa

Move over, kale-there’s a new super green. The leaves of the moringa oleifera tree, grown in Haiti, parts of Latin America and Africa, are drawing interest from trend watchers for their nutritional content. The leaves contain high levels of calcium, potassium and protein, as well as vitamins A, B, C, D and E. Because the trees can grow in both tropical and temperate climates and produce leaves year-round that can be eaten fresh, cooked or dried without losing their nutritional content, moringa is becoming an attractive additive.
Shipping fresh leaves from so far away would result in spoilage, so there currently isn’t any fresh moringa commercially available in the U.S., according to Melissa Abbott, vice president of culinary insights at Hartman Group, a food consulting firm in Bellevue, Wash. So it’s currently being sold as a powder and in energy shots, bars and teas at retailers including Target Corp. and Amazon. Ms. Abbott expects to see commercial planting of moringa trees in the U.S. as awareness grows. Some people are passionate about using their moringa in everyday life, will make their own moringa powder tablets at home with vegan capsules.
She adds that moringa’s appeal extends beyond its nutritional benefits to its “incredible narrative.” Female farmers in Ghana and Haiti grow moringa as a means of supporting their families, she says. “People want to know the story behind their food, and this is a product that helps empower women.”
cow

Regenerative grazing uses cattle or bison to enrich cropland. PHOTO: ISTOCKPHOTO/GETTY IMAGES

The next buzzword: regenerative grazing

“Grass fed,” once a progressive term in the food world, has become a mainstream buzzword used to attract consumers who want to eat beef that doesn’t come from cows raised in feedlots. It has expanded from expensive meat sold at Whole Foods Market Inc. and steak burritos at Chipotle Mexican Grill Inc. to Chili’s Grill & Bar, which recently began offering grass-fed burgers, and Annie’s Mac & Cheese, which uses milk from grass-fed cows.
Now, Ms. Abbott argues, it’s not enough just to know the diet animals were fed, but also to understand the impact those animals have on the environment.
There is a growing movement called regenerative agriculture, in which different farming practices are used to restore soil degraded by planting and harvesting crops. One way to regenerate the topsoil is to graze cattle or bison on land used for growing crops, because their manure and left-behind forage act as natural fertilizers.
In the next three years, Ms. Abbott expects, restaurants and food companies will highlight that their grass-fed beef was raised in a regenerative-grazing fashion. She adds, though, that there would have to be a verification system designed to ensure the claim has meaning.
mushrooms
Consumer-friendly products with less sweetener may get a boost from bitterness-blocking mushrooms. UROS PETROVIC/GETTY IMAGES

The next ingredient: something consumers understand

Food companies have long struggled to keep up with changing government guidelines and regulations by reformulating their products to remove unhealthy ingredients such as trans fatty acids, sugar and salt. In some cases, though, shoppers are even more suspicious of the stuff companies put in, such as artificial sweeteners.
Now the goal is “clean labels”-lists of ingredients consumers can understand and pronounce. So, food makers are experimenting with adding natural ingredients to mask bad flavors or enhance good ones without swapping one bad ingredient for another.
“It’s a shift in thinking for food and ingredients companies,” saysDave Donnan, a partner at consulting firm A.T. Kearney, where he leads the global food and beverage practice. “They’re not just looking for a replacement for sugar, but how to change the taste profile” of products so that they don’t need as much sweetener in the first place.
For instance, one biotech company is using mushrooms to remove the bitterness in cacao beans so that chocolate can be made with less sugar. Other companies are moving to soy protein and natural flavor enhancers to reduce sodium levels in food.
plant-waters
New plant waters such as cactus water are popping up in mainstream stores. PHOTO:ROBERTO LO SAVIO/GETTY IMAGES

The next healthy beverage: plant waters

The coconut-water fad appears to have unleashed a new category in the drink aisle: plant waters. From aloe water and maple water to artichoke water and cactus water, they are replacing more sugary sports drinks and artificially flavored waters that don’t appeal to consumers’ desire for nutritious and natural beverages.
While U.S. soda sales fell for the 11th year in a row last year, coconut water sales rose 27%, according to market research firm Technavio.
Some drinks are more likely to make it from health-food stores to convenience stores than others. Maple water and cactus water are more appealing than, say, artichoke water, since many people know cactuses contain water and view maple syrup as tasty.
Not only do these provide more flavor than plain water, they also tout health benefits beyond hydration. Aloe-vera juices claim to aid digestion and weight loss. Cactus-water makers say their drinks contain electrolytes and antioxidants.
Some of these plant waters are already popping up next to coconut water in mainstream grocery stores such as Kroger. The new plant waters are taking aim at the coconut beverage, advertising that maple water or cactus water contains significantly less sugar.
jackfruit
Jackfruit has a meaty texture and absorbs the flavors in which it is cooked. PHOTO:MICHAEL BUCKLEY/GETTY IMAGES

The next meat alternative: jackfruit

In health guidelines issued early this year, official U.S. dietitians say Americans eat too much meat. That’s giving fodder to new meat alternatives aiming to replace the usual meat replacement, tofu, which has worn out its welcome with many consumers.
There are burgers made with protein extracted from yellow peas, a molecule called heme that makes plants taste like beef and faux pulled pork made from shredded jackfruit.
Equity-research firm Wedbush estimates the overall industry of plant-based alternative foods, including replacements for meat and dairy, has $3.5 billion in annual sales. Analysts there expect that to continue growing as a result of increasing health and sustainability concerns around meat, as well as new technologies-like the heme molecule-that make the texture and taste of vegetables more similar to meat.
Of all the budding meaty substitutes, food experts say jackfruit has the most potential to go mainstream because of its meaty texture and ability to absorb the flavors in which it’s cooked. A large fruit with a spiky outer shell, it comes from trees grown mostly in South America and Southeast Asia, but it’s increasingly making its way to the U.S as it can be grown outside in the warmer climates or inside a produce greenhouse in cooler climates. The inner flesh-somewhat pear-like when raw-develops a savoury flavor when cooked.
“People who want to avoid soy are looking for alternatives, and a lot of the alternatives are highly processed,” says Ms. Abbott of Hartman Group. “This is just fruit that’s been minimally processed and seasoned with things you have in your kitchen.”
spirulina
Spirulina, blue-green algae, completes the natural color palette for food makers.PHOTO: ISTOCKPHOTO/GETTY IMAGES

The next natural food dye: spirulina

The move toward cleaner food labels is pushing out artificial food dyes like Red No. 40 and Yellow 6, which were popularized for making Jell-O dessert bright red and giving Froot Loops cereal its neon glow. Food makers are responding to growing concerns among parents that artificial food colorings may cause hyperactivity and allergic reactions in their children.
While red and yellow are relatively easy to replicate with natural spices like turmeric and paprika, blue and green have given food makers trouble-until now. Blue-green algae called spirulina are often sold as a health supplement at vitamin shops or as an energy shot in smoothies. But now they are being harvested for use as a natural blue-green dye.
In 2013, M&M’s maker Mars Inc. received the green light from U.S. regulators to use spirulina to color candy and gum. That was later expanded to include cereal, ice cream and more-completing the natural color palette for food makers. Mars said in February it would switch M&M’s to all-natural colors by 2021. Other small companies are already using spirulina for organic candy, like Black Forest gummy bears.
The Food Marketing Institute, a grocery trade group, expects the volume of spirulina used for food and beverages to quintuple in 2020 from 2014, and the natural food-coloring industry to grow at an average annual rate of 6.8% in that time frame.

Bite Sized Cooking Videos | A Youtube trend

It seems that there’s a new trend on Youtube that’s been spiking channel views. While consumer attention spans continue to diminish it seems that :30 second cooking videos have quickly replaced our Martha Stewart and Rachel Rays of the world. Here’s a few samples of short cooking videos with astounding view counts.


Collect more Emails

One of the first questions I get asked when working with a new client is, “How can you get me more emails?” It seems that business owners understand the impact that email marketing can have on their bottom line but can’t figure out how to consistently collect emails to add to their database. In the article below I’ll give you a few tips that can help you build that helpless email list into an online marketing powerhouse. Using email marketing tools and software, like those from Epsilon, can help a business to utilize its list of email addresses in a more effective manner.

Loyalty Programs through WIFI

When someone enters your business one of the first questions they’ll ask is, “what’s your wifi password?” Utilizing a Wifi Loyalty program like Zenreach you can turn your wifi customers into return customers through email marketing. The process for customers is simple; They pull up your wifi network on their phone, tablet or computer, click your business name and when they’re prompted they either enter their email and birthday or login through Facebook. Once they enter the info you can export those emails and add them to your email marketing software. Zenreach also has a great full suite of loyalty program features that goes far beyond simple email marketing. This is an effective tactic that consistently adds emails to our customer databases. Contact us for our special affiliate pricing with Zenreach.

The Contact Form on your Website

People come to your website, browse around and if they have more questions they fill out the contact form on your website. If you’re like me you’re getting quite a few of these everyday which end up just sitting in your inbox. It’s a huge waste of time to go back and save each email individually. The answer for this is form software. Companies like Wufoo and Jotform can collect these emails for you at a very minimal cost and you still get all inquiries right to your inbox. Once or twice a monthly simply login to your form software and export your emails to a CSV and upload to your email software. Here’s a tutorial on how to export your contacts with Wufoo. Think outside the box with this one, you can also use this type of software for private party requests, guestlists, surveys and more.

Giveaways, Contests and Events

Using the same form software that I mentioned above you can utilize a call to action that will encourage consumers to signup to receive something. When people signup for something they generally understand that you will be remarketing to them, however the first email you send them should say something like, “Thanks for attending XYZ event, be on the lookout for more great events sent right to your inbox each month.” I’ve used this strategy to collect hundreds of thousands of emails for our clients.

Export your Contacts from LinkedIn

Most people involved in business will have a LinkedIn profile. Not only does this help them to appear more professional, it also helps them to connect with multiple other business people. By using LinkedIn, you have the ability to actually export your contacts so you add them to your CRM or mass email software. It’s really easy to do, just click here and download as a CSV. This can help businesses to grow their potential clients, possibly resulting in more sales. To learn how to fully utilize the services of LinkedIn to benefit a business, Check our LinkedIn training courses.

Export your Contacts from Facebook

I will preface by saying that this is a very controversial topic. Facebook doesn’t want you to do this and it takes quite a bit of work around to actually export the emails but yes, it can be done. I’ll just leave this link Here

Buying an Email List

You just started your business and you’ve seen websites that sell targeted email lists, it seems like a great idea but this is bad news. Most of the emails on that list will be outdated or fake. By using these types of addresses, you could be setting yourself up for failure, and even worse, trouble as you could get penalized for this. That’s why using an email checker that is reliable beforehand can help you to find the email addresses that are invalid so you can focus on the accounts that will really make a difference to your business. So, you should always be careful about which accounts you decide to use. I strongly suggest staying away from buying emails.

Food Photos

While I’m certainly not a professional photographer when I scroll through some of the food pics I’ve taken over the last year I can’t help but get hungry. I figured it would be nice if I passed a few of these mouth watering gems along to you. Most pics were shot with my Canon T3i but a few were actually shot with my iPhone 5s, its amazing the photos that an iPhone can take. If you have some great food pics please share them in the comments!

Lucha Cartel, Philadelphia Canon T3i

Lucha Cartel, Philadelphia | Canon T3i


Philadelphia Food Photos

Lucha Cartel, Philadelphia | Canon T3i


Philadelphia Food Photos

Lucha Cartel. Philadelphia | Canon T3i


Philadelphia Food Photos

4 Fathers, Philadelphia | Canon T3i


Philadelphia Food Photos

4 Fathers, Philadelphia | Canon T3i


Philadelphia Food Photos

Crow and the Pitcher, Philadelphia | Canon T3i


Philadelphia Food Photos

Crow and the Pitcher, Philadelphia | Canon T3i


Philadelphia Food Photos

Crow and the Pitcher, Philadelphia | Canon T3i


Philadelphia Food Photos

Crow and the Pitcher, Philadelphia | Canon T3i


Philadelphia Food Photos

Crow and the Pitcher, Philadelphia | Canon T3i


Philadelphia Food Photos

Marmont Steakhouse, Philadelphia | Canon T3i


Philadelphia Food Photos

Sunflower Cafe, Pottstown | iPhone 5s


Philadelphia Food Photos

My Home Cooking, Philadelphia | iPhone 5s


Philadelphia Food Photos

Cafe V, Philadelphia | iPhone 5s


Philadelphia Food Photos

Hai Street Kitchen, Philadelphia | iPhone 5s


Philadelphia Food Photos

Mexican Restaurant, Las Vegas | iPhone 5s


– Rob Wright

Why You Need To Pay Attention to Snapchat

This is a great post about the future of Snapchat originally posted by social media guru Gary Vaynerchuk. Original Article Here
Two big things happened recently on Snapchat. One, the release of Madonna’s new video.Two, the addition of the Discovery feature, which puts major iconic media companies front and center with unique content for the platform. Both of these things have created a frenzy of emails in my inbox about Snapchat. And it’s about damn time you guys noticed.
As someone who’s been a very strong advocate of Snapchat marketing since the early days, I’m getting enormous gratification out of receiving these emails. People are asking me what they should be doing on it, saying “Okay, now I believe you.” It’s been fascinating to watch, and I give kudos to Snapchat’s team. Because no matter what you think of Discovery personally, you cannot deny that, as a product feature, it has absolutely brought the mainstream business world’s attention to the platform.
Now, knowing all of this, I am asking all of you for one thing: please do not be on the wrong side of history.
I need everyone to start realizing what happens when platforms mature right in front of your eyes, and you miss it. The way I was able to bet on Snapchat so publicly several years ago wasn’t because of any secret knowledge or talent; it was based on good old fashioned scale.
When you see a platform gain 50 to 100 million teenaged users (as we are seeing currently with Instagram and prior to that Facebook), it will eventually age up. These teens will eventually graduate high school and go to college. Then they will graduate college and head into their life, whether that’s work or family or whatever.
Guess what comes along with them?
The app that allows them to communicate with the largest percentage of their social graph.
This is the reason so many people in their mid-thirties right now still use Facebook. All their high school and college friends use it. They’re all on there. It’s part of their behavior. It’s the same reason your grandma wants to talk on the phone. It became the standard form of communication for their social circle. And the standard form of communication for a lot of sixteen to nineteen year olds right now is being built on the behavior of Snapchat.
This is why I highly recommend everyone pay attention to the Discover feature and how people are consuming content there. Swiping left to right for new stuff, up and down for depth. If you want to market to twenty year olds in the next twenty-four to thirty-six months within a mobile environment, using that cadence and feature set might be a great place to start.
Everything ages up. People don’t leave forms of communication behind. They stick to what will allow them to communicate the most and at a large scale. Pay attention to where the younger generations are going. That’s all there is to it. And get into Snapchat before you miss your chance entirely.