Marketing should feel like momentum, not a mystery. That’s why we built our agency around three simple promises: no long-term contracts, same-day communication, and total transparency. You should never feel locked in, left in the dark, or unsure about what your marketing company is actually doing.
We believe a marketing agency should earn your business every month. That’s why we don’t force clients into long-term contracts just to protect ourselves. If the strategy is working, the communication is strong, and the results are moving in the right direction, you’ll want to stay. If not, you shouldn’t be trapped. With Small Talk Media, you get a flexible partnership built on performance, communication, and trust — not fine print.
One of the biggest frustrations businesses have with marketing agencies is poor communication. Emails go unanswered. Questions sit for days. Reports show up without explanation. That’s not how we work. At Small Talk Media, we guarantee same-day responses during business hours. Whether you have a question, need an update, want to make a change, or just need to know what’s going on, you’ll hear back from us quickly. Your marketing moves fast. Your agency should too.
You should never have to guess what your marketing agency is doing. With Small Talk Media, you get full visibility into your campaigns, your performance, and your accounts. You own your ad accounts, analytics, website access, creative assets, and data. We don’t hide behind vague reports or hold your marketing hostage. Every month, we show you what we worked on, what happened, what we learned, and what we’re doing next. Marketing works best when everyone can see the same scoreboard.
This is what our company was built on. Our team has been posting, monitoring and updating our client's social media accounts — Facebook, Instagram, Twitter — for the last 10 years. We make sure that there’s always meaningful fresh content to engage your audience in a meaningful way. We also make sure that people who want to engage are given meaningful conversations. This creates trust, which turns into lifetime customers.
We design and produce a full suite of marketing assets for our clients which includes menus, flyers, posters, billboards, t-shirts, glasses, masks—you name it we’ve designed it! Our design team is made up of creatives from every industry.
We create and send out monthly email newsletters and dedicated email blasts for all of our clients. We also focus on constantly growing your customer database through online & on-premise signups, wifi loyalty programs, online forms and reservation software. Although not what it used to be, email marketing is still one of the strongest forms of marketing when deployed in the right way.
Getting featured in the local newspaper or being mentioned by a local Tiktok influencer can drive huge bumps in revenue. We work with the region’s top PR agencies and individuals to continually push out engaging content to the media outlets that have the deepest reach.
To entice a potential customer to your business, you need to get them excited. Great photos and short videos of your business at work are the lifeblood of your marketing strategy. Our team is fully equipped to shoot and edit photos and videos that create engagement and sell. Visit our video production page with samples of our amazing content.
We’ve been dealing with review sites like Yelp, Google, Facebook and Trip Advisor since their inception. The key to a great online reputation isn’t getting the one star reviews removed, it’s about burying them with 5 star reviews. We monitor these sites and deploy a unique strategy that will keep your reviews in house before they hit the 3rd party sites. It’s not proprietary, but it is clever.
There's a whole world of websites out there that have your business hours, address and phone number listed and most of the time, guess what? they have that information wrong. We use sophisticated applications to crawl the web to make sure that your information is updated at all times. This can lead to an immediate pickup in business, plus it’s great for SEO.
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